Mystery Shopping is the concept, I am learning and preparing for a presentation in Shoppers Stop, Mulund Nirmal Lifestyle on Saturday with my colleague.
It is said that a mystery shopper is a person who comes for shopping and asks questions and gives suggestions for improvements and also sometimes complaints are given if he feels there is a room for improvement. He then fills the suggestion form wherein he gives a detailed report and even mentions name of the person who made his shopping good or bad.